FAQ

1. How can I contact customer service?

You can get in touch with our customer service team through the contact information provided on our website (such as phone, email or live chat).

 

2. Is there a physical storefront? Where can I go to see the products?

Currently we only sell online and do not have a physical storefront. You can view product images and detailed descriptions on our website.

 

3. Does the price on the website include tax?

No, the prices shown on our website do not include taxes.

 

4. Can I find detailed specifications and descriptions of the products on the website?

Yes, detailed specifications and descriptions are provided on each product page and you can find this information on the relevant page.

 

5. Do you offer special promotions or discount codes?

We regularly provide some special offers and discount codes, you can follow our website or subscribe to our newsletter to get the relevant information.

 

6. If I am not satisfied with my purchase, can I return it? What is the return policy?

If you are not satisfied with your purchase, you can return it according to our return policy. Please check the relevant page on our website for details of our return policy.

 

7. Do I need to pay for shipping when I return an item?

You are usually required to pay for the return shipping costs, unless there is a quality problem with the product or we have shipped the wrong item.

 

8. How do I request a return? What information do I need to provide?

To request a return, please contact our customer service team with your order number and reason for return. They will guide you through the return process and inform you of any additional information you need to provide.

 

9. How are shipping costs calculated? Is there a free shipping option?

Shipping costs are calculated based on the size, weight and destination of the product. The relevant shipping information is displayed on our website. Some products may have a free shipping option, please check the purchase page to see if this option is available.

 

10. How long does it take to receive my shipped products? Do you offer express shipping?

The time it takes to receive your shipped products depends on the destination and the shipping method chosen. We offer a courier service to ensure that products are delivered as quickly as possible. The exact arrival time can be found on the purchase page.