物流政策

Thank you for visiting and shopping at E+F Website. Following are the terms and conditions that constitute our Shipping Policy.

 

Orders processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipping rates & delivery estimates

Most orders will qualify for free shipping within the contiguous US! Items can ship with either USPS, FedEx, UPS or DHL. Certain larger items may require an additional freight charge and may not qualify for free shipping. Some items have a manufacturer-required shipping charge that may be added to your order. Shipping charges for your order will be calculated and displayed at checkout. For items requiring freight delivery, we also offer Threshold Delivery & White Glove Delivery (See "Freight Shipments" below) for an additional fee.

 

Freight shipments

Heavy, large or especially fragile items may require freight delivery. Shortly after a freight shipment arrives at your local delivery terminal, our freight partner will contact you to arrange a delivery window (4 hour window).

At the time of delivery, please thoroughly inspect the entire shipment and make a note on the delivery slip of any damage to the exterior of the shipment or the contents of the shipment. Any damage must be marked on the delivery slip. If you are unable to inspect the contents of the shipment at time of delivery, please mark "Damaged - Further Inspection Pending" on the delivery slip and notify E+F within 3 days of any damage.

Unfortunately, we will be unable to honor any damage claims if damage to the package is not notated on the delivery slip at time of delivery and if we are not notified within 3 days of any damage. If damage is found, it is necessary that all packaging and contents of the shipment is held until the claim is finalized.

 

We do not cover the costs of duties and taxes on our end. This is the responsibility of the customer on their region.